What delivery services do you offer?
We offer a range of services to suit your products and customers’ needs, including economy, next day, Saturday and timed delivery options, as well as a range of international services.
Next day delivery services are Monday – Friday and exclude bank holidays.
Our carrier partners:
DPD has 800 depots throughout Europe and provides a cost-effective road service for your European customers. DPD offers next day and Saturday delivery services across mainland UK (delivery services and times may vary for remote postcode areas). When a customer’s mobile phone number is supplied, they will receive in-flight notifications allowing them to change their delivery date or select a DPD Pickup shop to collect from.
DPD Parcel Shops
There are 2500 DPD parcel shops in the UK with 93% of them a 10 minute drive away, or 5 minute walk in London. There’s no need to wait for a collection driver, you can drop your parcel into your local store at a time that’s convenient for you.
Hermes is a leading name in UK parcel delivery, they pride themselves on their efficiency as a service, currently handle over 260 million parcels every year, with a UK network of over 14,500 lifestyle couriers.
Hermes offer a wide range of collection and delivery options, working by the motto “Makes delivery easy”, a Hermes courier service is tailored to be as customer-friendly as possible.
Hermes Parcel Shops
There are 4500 Hermes ParcelShops in the UK, all found at various handy locations such as convenience stores, supermarkets, petrol stations and shopping centres. Many shops are open until late to provide a speedy and convenient drop off service.
Yodel delivers millions of parcels every week to addresses all over the UK and operates from over 55 service centres with a fleet of 5000 vehicles.
The Yodel 24 service aims to have your parcels delivered on the next working day after collection and whilst these times are not guaranteed as such, collections and deliveries both enjoy over 98% success rate meaning you are dealing with a reliable and trustworthy service that won’t let you down.
The Yodel 24 service even includes doorstep collection, meaning you don’t have to worry about getting your parcel to a post office or courier service centre, the iconic Yodel van will arrive to pick up your parcels, saving plenty of time and effort for those of you that are too busy or unable to transport your parcels.
Do you have a drop-off service?
If you would prefer to drop your parcel off rather than have it collected, we have drop-off services for DPD and Hermes.
You can choose the carrier and parcel shop that is most convenient for you, and you will be emailed a label to print and attach to your parcel. You can then take your parcel to your preferred drop-off shop for processing by the carrier. The majority of parcel shops have extended opening hours and are open 7 days a week, enabling you to fit despatch around your busy schedule.
When do I need a commercial invoice?
When shipping outside of the EU you will be required to supply a commercial invoice. Please click here to print the form you will need to complete. Once you have filled in the form, please hand it to the driver and/or parcel shop along with your parcel. Please note any non-EU parcels will not be accepted without a commercial invoice.
Do you offer a Saturday parcel delivery service?
Yes, we offer a Saturday service with Yodel and DPD for a large proportion of delivery addresses within mainland UK (some postcode restrictions may apply). To use Yodel, the service needs to be booked by 6pm Thursday and for DPD the service needs to be booked by 11am Friday.
What is the liability cover?
Liability cover is £25 for loss or damage, full details can be found in our terms and conditions.
Ensure all items are adequately packed to protect them during transit.
Can I send liquids and batteries?
Liquids and batteries cannot be sent with our carriers.
Batteries can pose a risk to couriers and as such they do not accept them. Liquid can cause damage to other items, while many people package items in a secure fashion, a poorly packaged bottle could cause significant damage to a large number of items in the same vehicle.
What time will parcel/s be collected?
The majority of collections will occur between 8am and 6pm Monday – Friday excluding bank holidays. Carriers are unable to specify a collection time, apart from DPD, who can provide a one hour time slot by email or SMS.
We also offer a choice of parcel drop-off services with both DPD and Hermes.
Can you collect a parcel today?
Yes, with the exception of the Yodel standard service. The service needs to be booked before 11am for sameday collection. If it is after this time, the collection will take place the next working day.
My parcel was not collected, how do I rebook ?
If the collection did not take place, we will rebook this on your behalf. Please email firstname.lastname@example.org with the reference number and address.
Please do not contact the carrier directly, the collection is booked on our account and the carrier will require the rebooking to come from GFS. Please let us take care of this for you.
Why did the collection not take place?
There can be a number of reasons why a collection could not take place on the requested day, such as:
How do I cancel a collection?
If you need to cancel a collection, please email email@example.com with the reference number and address by noon. We will inform the carrier and refund the cost. On the rare occasion the cancellation is not received by the courier in time and they arrive to collect the item, simply refuse the collection and do not give the driver your parcel.
How will I be refunded?
Once a refund has been agreed, we will credit your credit/debit card or PayPal account within 14 days.
How do I amend the delivery address, dimensions or weight?
The collection will need to be cancelled and a new collection booked. Please email firstname.lastname@example.org with the reference number and address. You will receive a refund for the original service.
How to book
Using GFS Direct you can book delivery services for one or multiple parcels. You will need to enter the collection address and delivery address for all parcels, and then select the service required for each one. You can then review a summary of all the delivery services you have selected before proceeding to the checkout to make payment.
When payment has been processed, you will receive an email with instructions for every delivery service you have booked. Any labels attached to your email will need to be printed and secured to all parcels prior to collection.
How long will it take for my parcel to be delivered?
We offer a full range of delivery services to match your needs, including economy, next day and timed delivery windows. Delivery speed will depend on a number of factors, these include:
Domestic UK services
Some UK addresses, such as Channel Islands and the Scottish Highlands, are classed as remote areas and will take longer to deliver to than mainland addresses.
For deliveries to Europe, you can choose from air or road services. Air will give you the quickest delivery times while road is a slower, but more economical service.
For deliveries to worldwide destinations, we offer air services for super fast delivery to your international customers.
How do I track my parcel?
Every carrier we use provides tracking information throughout the parcel journey.
When your order has been processed you will receive an email with your label/s attached and a tracking link. Please click on this link to view the carrier tracking history and the current status of your parcel.
If the driver is bringing the parcel label/s to you, you will be given a receipt stating your tracking number. You will then need to visit the relevant carrier website and enter the tracking number to view tracking history and updates.
If you have do not receive a tracking link or number, or have any other queries about tracking, please contact our Customer Care team on 0345 6002346 or email email@example.com with the booking reference and delivery address.
Our Customer Care team continually monitor every parcel throughout its journey to ensure all parcels arrive securely and without delay. In the event of a delay, the team work to resolve the exception as quickly as possible.
What should I do if my parcel has been lost or damaged?
In the event that this happens, you should contact us immediately, as you will only have 7 days from date of despatch to place a claim.
The amount of compensation is dependent upon the carrier used for the service, to find out more please contact us by phone on 0345 6002346 or email firstname.lastname@example.org.
Why is parcel weight important?
Parcels will be weighed by carriers and any items that are over the service limit will incur a charge. Please ensure parcel weights are entered as accurately as possible as any additional charges received by the carrier will be passed onto you.
You can send most things with GFS Direct but there are a few restrictions. Here is a list of items that you cannot send and will be refused by our carrier partners.
Examples of dangerous goods:
Explosives: flares, fireworks, ammunition, detonators
Gases: fire extinguishers, camping stoves/cookers, fuel cartridges, all aerosols
Flammable liquids and solids: petrol, fuel, solvent based paints, adhesives/glues, perfumes/nail varnish, printing inks, resins
Oxidising materials: Organic peroxides such as hair dyes and disinfectants
Corrosives: acids, some paints, caustic soda, some over cleaners and paint stripper
Our carrier partners do their very best to make sure your parcels arrive at their destination safe and sound, but throughout the journey, your parcels will be handled by many pairs of hands, travel along conveyor belts and may be placed on top or underneath other parcels. There are some very effective ways that you can package a parcel to help protect it as much as possible.